Refunds are provided depending on the service packages and plan purchased. As standard, all package comes with a limited refund with terms and conditions.
Packages or services once purchased are non-refundable. However, under some circumstances, we offer full and partial refunds.
Terms and conditions for refunds:
A full refund is done if the work is not completed before the deadline date. However, if there is any hold up with the order, then the estimated delivery date will be extended, and in such cases, refunds will not be made.
On cancellation of the order, no refunds will be made if the work is started or completed. If work is not started, then the full amount will be refunded.
A full refund is done if the customer has placed a wrong order and wants to cancel the order immediately after the purchase or before the start of the work.
Once the work is completed, and the report is sent, no refunds will be made under any circumstances.
All refunds will be issued to the original payment method.
The refund time period will be 4 to 10 working days depending on the mode of original payment.
Amount once paid through the payment gateway shall not be refunded other than in the following circumstances:
Multiple times debiting of Customer’s Card/Bank Account due to technical error OR Customer’s account being debited with excess amount in a single transaction due to technical error. In such cases, the excess amount would be refunded to the Customer.
If for any reason we are not able to deliver orders, you will be entitled to a full refund. In this case, we may offer the option to redo the order, or cancel it and get back the amount in your balance. But you will always have the option to get a full refund in this situation if you would prefer.
In case you go through one of the previous circumstances and you want to get the money back, you should know the following:
We can only refund new Payments within a maximum period of 10 days from the payment date and are unable to refund other Payments that are older than the previously mentioned period.
The funds will be returned to whatever payment method (credit card, bank account) that the payer initially used to make the payment.
After reviewing and approving the refund request, the process may take 24 hours or it may take longer, and this depends on the payment method you have chosen and it is beyond our control.
Clarification: In Case your orders are canceled by you or us, their value will be returned to your account on the site and you can reuse it in making new orders.
