There is no one trait that all entrepreneurs have in common; the mindset required to be a leader is diverse. However, there are certain talents and traits that will make your and everyone else’s journey to success much easier. It is for and about your customers that you lead a firm. You must be fully unselfish and dedicated to that notion. This mindset is uncommon in major organisations nowadays, therefore demonstrating it in your small business’s interactions with customers is a great way to move ahead of the big box stores. With that in mind, let’s look at some things you can do to earn and maintain a favourable reputation, as well as some things you should avoid.
DO Pursue Noble Goals
Let’s start with the most important one: be transparent and noble in whatever you do. Make no attempt to deceive your consumers or conceal any secret motives. This will always come out at some point, and you may be facing a crisis. If something isn’t in everyone’s best interests, including your customer’s, don’t force it. The finest small business owners don’t have any hidden agendas; instead, they’re dedicated to ridding the sector of dishonesty, corruption, and unethical activities. Instead of the other way around, be the company your consumers flock to after getting jerked around by your competitors.
DO Respect your customers.
You want to be regarded in your field, but you have to earn that respect. The most successful entrepreneurs treat everyone with respect, from the lowest to the wealthiest. “If you treat people correctly, they will treat you right… ninety percent of the time,” remarked Franklin D. Roosevelt, and it’s a terrific saying to remember as you expand your customer base.
DO Communicate with tact
Consider how you communicate if you want to demonstrate that you have strong character, integrity, and maturity. Successful business entrepreneurs don’t speak simply to hear themselves speak; they have knowledge to impart and know when to do so. They have good manners and are able to communicate with care and consideration. You demonstrate emotional intelligence, compassion, honesty, and courtesy by communicating tactfully.
Maintain an approachable demeanour.
Congratulations on the success of your company! Just make sure you don’t become such a big deal that no one wants to hang out with you. The most successful business owners don’t make it a popularity contest, and they’re not obsessed with creating local headlines. The best leaders aren’t conceited or boastful; instead, they make themselves available to others and do what needs to be done without expecting praise.
DO Take Chances
You can keep your doors open, but without taking some calculated risks along the road, your business will never realise its full potential. You may interpret this as applying for another bank loan, but it doesn’t have to be limited to financial hazards. It might be speaking out against inequitable government rules or refusing to remain silent about an industry-standard behaviour that you know is harming people. Don’t be frightened to be yourself; your consumers will like your integrity.
DO NOT WASTE OTHERS’ TIME
This goes hand in hand with avoiding becoming a big shot along the road. It indicates your time is more crucial every time you arrive late for an appointment or meeting. Isn’t it true that arriving 10 minutes late to a scheduled staff meeting isn’t a huge deal? Wrong! How you treat people when it doesn’t matter tells a lot about you, especially if you’re a leader.
DO NOT IGNORE THOSE “BELOW” YOU.
Always be polite and personable to everyone you meet; you never know who can become a prospective customer or advocate. A simple rule of thumb is to smile and say hello anytime you make eye contact with someone. It’ll go further than you think if you just pretend like people exist.
DON’T BELIEVE IN YOURSELF TOO MUCH
Another simple rule is to never ask, “Do you know who I am?” Most business owners don’t make it that obvious, but many people use the I’m Too Important for This card in some form. Perhaps the line at the grocery checkout counter is too lengthy, or the service at the Apple store isn’t “personal” enough. Although this may be true, it does not imply that your time and enjoyment are more valuable than those of others in the same scenario. When you don’t act as if you know who you are or believe you are entitled to special treatment, people will always like you more. The last thing your firm needs is rumours about how rude the owner was at the supermarket last week.
Humblebragging is a type of bragging in which the brag is disguised as humility so that the brag can be made without sounding like a brag. This may be something like “I despise how successful I’ve become; now people are afraid to talk to me!” or “People are begging me for money since my business is doing so well, and it’s incredibly stressful.” Rather than attempting to find a way to brag without being disrespectful, don’t brag at all. Simply be proud of your accomplishments and let others speak for you. They will if you’re doing as well as you believe you are.
DO NOT CONSIDER YOUR OPINION AS FACT.
You know a lot about your field. Important, top-secret, and expert-level information! Awesome. Much of what you know about your sector may be views on the best ways to accomplish things rather than facts. Only share your thoughts in appropriate situations. If you’re a mentor or a guest speaker, feel free to share your knowledge. Don’t use it to chat about everything you know while waiting in line at the supermarket.
What you do and don’t do is extremely important. As the owner of a small business, you are frequently the company’s public face. A business leader who appreciates his employees and remains approachable will always be regarded as superior to those who act superior to others. Keep your head down, be grateful, and don’t forget to take calculated risks to grow your company.
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